Mike Isaac’s Super Pumped (p. 270) describes the response to ex-employee Susan Fawler’s blog about her experience at Uber:
Of all the scandals Uber had suffered to date, this Fowler memo struck the company the hardest. Chat rooms were in chaos. Email chains to leadership from angry employees were filled with demands and more allegations. Fowler’s memo was just the beginning. Her post had burst open a dam, through which now flowed a river of pent-up employee complaints, years in the making. Worse, for Travis, employees began airing some of their bad Uber experiences in public, on Twitter.
“This is outrageous and awful. My experience with Uber HR was similarly callous & unsupportive,” tweeted Chris Messina, another Uber employee who had recently left the company. “In Susan’s case, it was reprehensible.”