Obtained medical records of a customer

After an unnamed customer reported being raped by an Uber driver in India in December 2014, Uber executive Eric Alexander obtained her medical records and showed them to CEO Travis Kalanick and SVP Emil Michael.  As of June 2017, Alexander had left Uber.

In a June 2017 lawsuit, the customer filed a lawsuit against Uber as well as Alexander, Kalanick, and Michael for intrusion into private affairs, public disclosure of private facts, and defamation. In addition to noting the impropriety of Uber managers obtaining and examining her medical records without her consent, she flagged the inconsistency between Uber’s public claims (“We will do everything … to help bring this perpetrator to justice and to support the victim”) and its actual action.

Escort bar visit cover-up

Uber employees visited a South Korean escort bar.

When one member of the party later complained, Uber SVP of Business Emil Michael contacted Gabi Holzwarth (who had been dating Kalanick at the time) — asking that she tell anyone who asked that it was just karaoke. She refused, taking his request for a cover-up as impetus to discuss the incident publicly.

Details from The Verge.

Mike Isaac’s Super Pumped (p. 305) reports that after Michael contacted Holzwarth, he alerted Uber SVP of Communications Rachel Whetstone who consulted with general counsel Salle Yoo and others — all hoping to conceal the situation so it wouldn’t leak.