Alexander sued Whetstone but lost

In September 2018, Eric Alexander filed suit against Rachel Whetstone, alleging that she had violated a reciprocal non-disparagement clause in her severance agreement with Uber. In particular, Alexander alleged that Whetstone spread false, misleading, and disparaging information about Alexander’s response to the rape in India — which he says were the cause of his termination from Uber. Alexander also accused Whetstone of making a variety of racist comments, claimed that Whetstone incorrectly asserted he stole the rape victim’s medical file and bribed Indian authorities to get that file, and claimed that Whetstone said she would “ruin [his] career” by telling investigator Eric Holder about supposed misconduct.  Alexander argued that these statements were false and defamatory.

Whetstone argued, among other things, that a severance agreement required all disputes to be resolved through arbitration, not litigation. The court granted her motion to compel arbitration. In February 2023, the court entered judgment for Whetstone.

Executive Leadership Team protested Kalanick’s communications

Mike Isaac’s Super Pumped (p. 369) reports Travis Kalanick continuing to meddle in Uber’s business — including demanding documents and trying to influence decisions — even after he resigned. Isaac presents a letter from all fourteen members of the Executive Leadership Team (which was temporarily running Uber after Kalanick’s departure):

Dear Board of Directors:

In fulfilling our obligation to surface issues we feel are significant, we call your attention to three examples:

1. Travis recently reached out directly to an employee, first asking if he would talk to a reporter about an upcoming negative story related to the Fawzi Kamel incident (Kamel was the driver in the March video). Previously, Travis’ personal lawyer had also reached out to this employee on the same topic.

Travis also requested that the employee produce private, internal emails for him, and said that if he refused to send them he would exercise his right as a board member to get them directly from the Security team. The employee did not produce the emails and Travis subsequently asked the Security team to produce the emails. The Security team also declined to produce the emails and reported the incident to Salle, who subsequently advised the ELT that we should stand firm against any requests that may violate an employee’s right of privacy, and that a Director on their own cannot conduct independent investigations.

Travis also asked whether the employee had spoken with the Covington investigators about the issue in question. The employee was very troubled by this given the confidential nature of the Covington process and reported his concerns to the Legal team.

2. Travis recently called an ELT member to ask if he could count on their votes (the particular purpose/vote was not identified). Current and former employees have reached out to the ELT with similar reports. This has put the ELT in a difficult position, wondering what Travis might be up to and whether or not it is a cause for concern.

3. Travis continues to reach out to employees beyond the ELT for business purposes. Regardless of the intention of the outreach, it is disruptive to the daily work at Uber. There is also cause for concern in that the outreach often comes with a request to conceal the conversation from management.

With deep respect,
The ELT

Isaac reports that all fourteen ELT members said they would resign if Kalanick continued trying to regain power.

Jeff Jones criticized Uber as he left

Jeff Jones, Uber’s president of ride sharing, left the company in March 2017 after just six months.  He had been poached from Target to be Uber’s second-highest executive.  In a statement upon his departure, Jonas criticized Uber’s culture:

The beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride sharing business.

Kalanick criticized SVP of Communications Rachel Whetstone

Mike Isaac’s Super Pumped (p. 289) reports Travis Kalanick’s harsh words to SVP of Communications Rachel Whetstone.  Under pressure from video showing Kalanick arguing with a driver, Kalanick sought to hire outside PR advisors, telling Whetstone and a colleague “You two aren’t strategic or creative enough to help us get out of this situation.”  Whetstone and the colleague left the meeting and planned to quit, though others later convinced them to stay.

Fallout from Fawler report of toxic culture

Mike Isaac’s Super Pumped (p. 270) describes the response to ex-employee Susan Fawler’s blog about her experience at Uber:

Of all the scandals Uber had suffered to date, this Fowler memo struck the company the hardest. Chat rooms were in chaos. Email chains to leadership from angry employees were filled with demands and more allegations. Fowler’s memo was just the beginning. Her post had burst open a dam, through which now flowed a river of pent-up employee complaints, years in the making. Worse, for Travis, employees began airing some of their bad Uber experiences in public, on Twitter.

“This is outrageous and awful. My experience with Uber HR was similarly callous & unsupportive,” tweeted Chris Messina, another Uber employee who had recently left the company. “In Susan’s case, it was reprehensible.”

No jackets for female employees

Mike Isaac’s Super Pumped (p. 268) describes an Uber team that was buying leather jackets for employees.  With 120 men, they could get a group discount on mens’ jackets — but no such discount was available for the 6 women on the team.  As a result, the team didn’t buy jackets for its six female members.

Employees questioned Kalanick’s discussions with Trump

Mike Isaac’s Super Pumped (p. 248) describes Travis Kalanick’s 2016 efforts to ingratiate himself with then-President-elect Donald Trump, seeking a photo opportunity and “a direct line to Trump.”  But employees protested. Isaac continues:

His employees disagreed. Grumbles traveled the hallways of 1455 Market Street, as many Uber employees wondered why their boss needed to embrace a man they considered xenophobic, ignorant, and racist. At internal all-hands meetings, they urged their boss to reconsider and step away from the council.

Thailand manager assaulted employee and pushed her face into drugs

Mike Isaac’s Super Pumped (p. 240) describes a toxic workplace at Uber in Thailand, including drug use and visits from sex workers.  He continues:

One particularly raucous evening, a bunch of Uber Thailand employees were up late drinking and snorting coke, a semiregular occurrence at that office. One female Uber employee with the group had decided she didn’t want to do drugs with her colleagues, and tried to abstain. Before she could leave, her manager grabbed the woman and shook her, bruising her. Then he grabbed the back of her head and shoved her face-first into the pile of cocaine on the table, forcing her to snort the drugs in front of them.

Uber employee feared rape, and manager offered company health care, not help

Mike Isaac’s Super Pumped (p. 240) describes an experience of a female employee in Malaysia who noticed men following her from work, leading her to fear she would be raped.  She texted multiple people seeking help, including her manager, the local Uber general manager.  Rather than rush to the scene or call the police, the manager texted: “Don’t worry, Uber has great health care. We will pay for your medical bills.”