Strategic Services Group spied on competitors, politicians, and police

Mike Isaac’s Super Pumped (p. 310) reports that Uber’s Strategic Services Group spied on political figures, lawmakers, and polite in cities where Uber was under scrutiny.  He explains:

They followed people on foot and in cars, tracking their digital activities and movements, and even took photographs of officials in public places.

Isaac reports that Uber SSG also pursued competitors:

SSG operatives recorded private conversations between opponents at DiDi and at Grab, their Southeast Asian competitor. One Lyft executive grew so paranoid about being followed by Uber that he walked out onto his porch, lifted both middle fingers in the air and waved them around, sending a message to the spies he was absolutely sure were watching.

Isaac questions whether these efforts were actually useful for Uber:

It was unclear how much of this intelligence was actionable or even valuable.  Nonetheless Kalanick okayed budgets that spun into the tens of millions for surveillance activity, global operations, and information collection.

Refused to obtain California DMV permit for driverless testing

In December 2016, Uber began testing self-driving cars in California.  But it failed to obtain a $150 permit from the  California Department of Motor Vehicles — not a clerical error, but instead an affirmative decision not to obtain such a permit because, Uber leaders claimed, their vehicles did not require such a permit.  Thus Uber launched its self-driving pilot without notifying state regulators.

The Verge summarizes:

“In their minds, they really thought they weren’t autonomous,” Jessica Gonzalez, assistant deputy director of public affairs at the DMV, told The Verge. “But we decide what’s autonomous. And under our regulations, it was.”

The core of the disagreement was whether Uber’s vehicles constituted “autonomous vehicle” under California law.  Uber claimed that its cars required a human being in the driver’s seat, hence were not autonomous.  But California law defined autonomous based on technology (“any vehicle equipped with technology that has the capability of operating or driving the vehicle without the active physical control or monitoring of a natural person”, emphasis added), not just usage.

Contrary to Anthony Levandowski’s email to regulators that “We don’t do AV testing,” The Verge also reported evidence that the Uber vehicles were in fact used in autonomous mode.  For one, The Verge re ports its staff riding in the back seat of one of Uber’s self-driving SUVs in San Francisco prior to the public launch in December. The Verge also reports that its reporters sat behind the driver’s seat while the vehicle drove itself.  The Verge explains:

In both cases, the vehicle drove itself for long stretches of the trip, deftly handling intersections, bridges, and pedestrians without human intervention. There were times when a chime would sound, signaling the driver to take control. But other than that, the car was capable of operating “without the physical control or monitoring of a natural person,” as stipulated under the law.

The idea behind these public demonstrations was to prove that Uber’s self-driving vehicles were capable of handling dense urban environments, in anticipation of one day being capable of operating without a steering wheel, pedals, or even a human in the driver’s seat.

 

After the dispute became public, Uber removed its vehicles from California and began testing in Arizona instead.

Kalanick criticized SVP of Communications Rachel Whetstone

Mike Isaac’s Super Pumped (p. 289) reports Travis Kalanick’s harsh words to SVP of Communications Rachel Whetstone.  Under pressure from video showing Kalanick arguing with a driver, Kalanick sought to hire outside PR advisors, telling Whetstone and a colleague “You two aren’t strategic or creative enough to help us get out of this situation.”  Whetstone and the colleague left the meeting and planned to quit, though others later convinced them to stay.

Employees questioned Kalanick’s discussions with Trump

Mike Isaac’s Super Pumped (p. 248) describes Travis Kalanick’s 2016 efforts to ingratiate himself with then-President-elect Donald Trump, seeking a photo opportunity and “a direct line to Trump.”  But employees protested. Isaac continues:

His employees disagreed. Grumbles traveled the hallways of 1455 Market Street, as many Uber employees wondered why their boss needed to embrace a man they considered xenophobic, ignorant, and racist. At internal all-hands meetings, they urged their boss to reconsider and step away from the council.

Tracked riders after rides ended

Mike Isaac’s Super Pumped (p. 232) reports that at Travis Kalanick’s instruction, Uber began to track riders even after they had ended their rides.  Isaac describes no proper purpose for this tracking, but says Kalanick “wanted to gain insight into … where people went after getting dropped off.”

Ill will towards Lyft

Mike Isaac’s Super Pumped (p. 231) reports Travis Kalanick’s hostility towards competitor Lyft.  He reports:

Kalanick took pleasure in hurting [Lyft leaders] Green and Zimmer, and showed them no mercy.

Isaac continues (p. 230): “He wanted to professionally humiliate [Zimmer].”

Otto was a sham to transfer employees and know-how from Google

Mike Isaac’s Super Pumped (p. 228) indicates that the transition of Anthony Levandowski and other colleagues at Google’s self-driving program, from Google to Otto, was a sham designed to streamline their transition to Uber.  He explains that Levandowski created Otto “as if he were interested in pursuing his own trucking startup” (emphasis added).  Otto’s discussion with venture capitalists were, Isaac says, “mostly for appearance’s sake.”  Uber’s acquisition of Otto was, Isaac says, effectively preordained.

2014 hack released data about drivers

Mike Isaac’s Super Pumped (p. 208, 215) reports a May 2014 hack in which the names and license numbers of more than 50,000 drivers were compromised.  Uber kept the hack secret, although California law required notifying authorities of a data breach.

Under guidance from new Chief Security Joe Sullivan, Uber finally reported the breach in February 2015, nine months after it occurred.