In February 2024, Uber launched Uber Teen service without the requirements that regulator CPUC had mandated. When CPUC reiterated and clarified the requirements, Uber suspended the service.
As part of suspending Uber Teen, Uber contacted its users, encouraging them to complain to CPUC to voice their disappointment. Uber said CPUC had made “new and onerous changes” which left Uber “no choice” except to suspend service. Ben Edelman argues that Uber could have complied, and had ample time to do so.